We ship from our trusted birthday-ready warehouses overseas, using reliable partners like CJPacket. Orders are processed within 1–3 business days.

After processing, delivery usually takes 7–15 business days, depending on your location. You’ll receive a tracking number as soon as your order ships.

Yes! Every order comes with a tracking number so you can follow your package every step of the way.

We process orders quickly to get them out to you! If you need to make changes, please contact us at support@tailbud.com within 12 hours of placing your order. After that, changes may not be possible.

If your order hasn't arrived within 20 business days after shipping, reach out to us at support@tailbud.com. We’ll make it right.

Because each item is made-to-order for special celebrations, we generally do not accept returns or exchanges unless the item is defective or incorrect. For details, please review our Refund Policy.

We’re so sorry! Please email support@tailbud.com with photos of the item within 7 days of delivery. We’ll fix it for you quickly.

We try our best! Slight differences may occur due to lighting, screen settings, or manual measurement. If you need sizing help, please check the size guide on each product page or contact us for advice.

Absolutely! We only offer products made from pet-safe materials. However, we always recommend supervising your pet during playtime or when wearing accessories — especially during celebrations.

We’re here to help! Just email us at support@tailbud.com anytime.